New Madison Ave is a full-service eCommerce and Digital agency and most proud of the success we have helping our clients grow their business
Our team of digital strategists, creative professionals and certified techs are ready to help you design, deliver and manage a successful digital business
Facts about New Madison Ave
Art of the Possible
Using our Art of the Possible, proprietary digital strategic planning process, we uncover the hidden opportunities for our clients. It has been used successfully to develop digital strategies that align management teams and the organization around well-defined goals with clients from $25 million to $3 billion.
Omni-Channnel Specialty
The intricacies of Omni-Channel retailing are where we shine. To enhance the customer journey, we seamlessly integrate product information, pricing, shipping, and inventory systems to offer a unified shopping experience across all channels. Our seasoned team grasps both the digital platforms and the human touchpoints, ensuring a harmonious blend of online and offline interactions for your customers.
Talent
Creating and executing a digital strategy requires an ensemble of different talents from the boardroom, to the creative studio, to the computer room. We take great pride in our team member’s specialized talents and always strive to create an environment where we can all succeed.
Awards
We win awards for our clients, not for ourselves. Our clients have won prestigious industry and web awards that have helped them increase awareness for their offerings and improve loyalty with existing clients.
“No Question. Customer Experience Defines your Brand”
– New Madison Ave
Delivering a World Class Experience
Design Thinking
Design Thinking improves results. It ensures that user requirements regarding “what is the job to be done” are the driving factor which helps align diverse voices, facilitates immersion into the little details and controls scope.
The Journey
Each touchpoint is an opportunity to please or disappoint your customer. Mapping the journey and understanding each touchpoint in detail is critical to design a new and improved experience.
User Interface
Images, copy, layout, navigation and search all contribute to a great UI experience. Now it is extended to mobile, social and headless. It requires creative thinking and a lot of effort to orchestrate a seamless experience.